Frequently asked questions

Yes. You don't need to enter a surname or physical address while signing up. So no one knows who you are or where you live. What's more, your email address is only used to send you notifications, As such, it's not visible to others. You sign up only with a name. And this can be your first name, but most people use a username. You have conversations using the internal chat feature. If you arrange a real sports meeting, which is the point, then agree to meet in a public place where others are present.
Definitely! You can try Sportpartner for free and without obligations. As such, you're not bound to anything and you can see if there are enough interesting matches for you. It's only if you really want to talk to others that you can choose to become a Premium member.
Of course not! Your information is only needed to make it as easy as possible for you on the website. Your information will never be sold to third parties. Additionally, you only have to provide very little information at Sportpartner to become a member. We will not ask for a surname or an exact living address.
Sometimes, people find it hard to be the first to write someone a message. The high five is meant for this. This allows you to show interest without immediately having to come up with an entire message. The recipient knows you're interested and can respond with a message. Or with high five as well.
To maintain the quality of the website for you and others, all profiles are reviewed manually. They must meet certain conditions. Below, you find the most common reasons why a profile isn't approved. - The profile contains commercial information. For example, ads for products. - The profile contains personal information, like email addresses or phone numbers. - There were too many abbreviations and/or unclear texts in it. - The use of language was inappropriate/improper. - The profile had information that isn't relevant to Sportpartner. If you're of the opinion that your profile has been wrongfully rejected, then let us know. Of course, it's possible that there's a mistake on our end. Send your profile again so it can be reviewed again. Log in to the website and go to the “My Account’ page. You can find it at the top right of the screen after you've logged in.
To maintain the quality of the website for you and others, all profiles are reviewed manually. They must meet certain conditions. Below, you'll find the most common reasons why a profile picture isn't approved: - It's a group photo. These are not allowed. It's only about you! - You can see personal information in this photo like a license plate or a complete address. - It's not a real photo. We like bunnies too, but they can't become members of Sportpartner. - The photo was offensive or inappropriate. When you're of the opinion that your photo has been wrongfully or accidentally rejected, then let us know. Naturally, this could be a mistake on our end. If you're right, we'll do everything to correct it.
If your question isn't here, you can contact customer service. Our service team members work daily and often during the weekends as well. How? Log in and go to the customer service page. Fill in the form and our service team will respond as soon as possible.
It's easy to unsubscribe. Go to your settings. Scroll all the way down and you will find the unsubscribe button there. Keep in mind that this can't be undone. You will have to sign up again when your account has been removed. Additionally, you will also lose all your messages and contacts.
Go to the settings page. There, you'll find a link to change your password. Don't use any strange characters, only letters and numbers.
Go to your profile page. There, you can choose another name.
You can discover Sportpartner with the free Basic membership first. It's completely free to find out if there are enough matches for you. If there are enough matches and you want to have conversations, only then you have to decide whether you want to become a Premium member or not. The costs depend on the duration of your chosen membership. The most current prices can always be found on the payment page. In case you want to cancel your membership, you can do so at any desired moment. Give us a head's up using the customer form.
Go to the settings page to change your email address.
That's easy. You'll receive a notification by e-mail. But it's worth the effort to frequently log in yourself and see what's going on near you.
Don't panic! Go to the login page and click on “Forgot password”. Enter your e-mail address here and we'll send you an e-mail with a link. Click on the link and you'll go the page where you can create a new password.
Sadly, there isn't enough interest for it then. But! Please tell us which sport you think is missing. Because if we receive the request more often, then we'll certainly add it. Like last year, we've added Padel. We got so many requests for it that we've added it.
Its highly highly recommended. But you don't have to. You really have a much higher chance of finding a sports partner. Besides, you'd like to see who you're dealing with too?

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